TADSA Strategic Plan & Service Delivery Values

Strategic Plan 2011 – 2014

Preface

Technical Aid to the Disabled (SA) Inc (TADSA) is a unique organisation that aims to provide specialised custom-made equipment to people with disabilities where there is no other source.  For over 30 years, we have been fulfilling this role due to the expertise and dedication of its staff and volunteer members.  We see ourselves as a valued and essential component of the Disability Community and will work towards maintaining our status.

 

The Plan

TADSA will work towards developing and maintaining itself as :

1.         A valuable and viable Organization to all stakeholders

2.         An innovator in design, manufacture and supply of equipment

for people with disabilities

3.         A financially sustainable Organization

4.         An Organization committed to its clients, staff and volunteers

 

To these ends, TADSA will work to an annual planning cycle developed from all sources with a vested interest, including Management Committee, staff, volunteers, clients and those who assist them, other support organisations and the SA and Federal Governments.

The Strategic and Business Plans will act as guides to the future direction and the means to achieve it. 

 

First Adopted by Management Committee:  26th August 2008

Committee Ratified: 22^nd February 2011                                                             

Next Review:        February 2014

 

OBJECTIVE 1             A Valuable and Viable Organization to all Stakeholders

GOAL

          Develop marketing and public relations plans to increase awareness of TADSA

 STRATEGIES

1.1    Communicate achievements to stake holders

1.2    Advertise the organisation to attract new clients and volunteers

1.3    Maintain website to promote organisation

1.4    Promote and celebrate outstanding projects and achievements

1.5    Develop partnerships and sponsorships to help support the organisation

1.6    Refine knowledge of the sector and its key players

1.7    Develop and expand relationships with other disability support organisations

 

 

OBJECTIVE 2   An Innovator in Design, Manufacture and Supply of Equipment for People with Disabilities

GOAL

          To respond to the individual needs of our client.

STRATEGIES

2.1    Refine the process of assessing the needs of clients

2.2    Research possible solutions

2.3    Produce and supply equipment to best meet the requirement of the clients

2.4    Monitor the whole process to minimise the time frame for supply

2.5    Utilise professional input as required

 

OBJECTIVE 3             A Financially Sustainable Organization

GOAL

          To generate income streams to maintain and expand services

STRATEGIES

3.1    Expand links with SA Govt departments to establish recurrent funding from 2011

3.2    Establish partnerships and sponsorships to help support the organisation

3.3    Establish work place donation programs with appropriate companies

3.4    Maintain sound financial practices

 

OBJECTIVE 4             An Organisation Committed to its Clients, Staff and Volunteers

GOAL

          To retain, recruit and acknowledge volunteers and staff

STRATEGIES

4.1    Maintain sufficient numbers of volunteers to meet the needs of TADSA

4.2    Acknowledge achievements by staff and volunteers

4.3    Support staff and volunteers in their workplaces

4.4    Maintain communication lines between staff, volunteers and management

4.5    Maintain appropriate safety standards for staff and volunteers

 

 

SERVICE DELIVERY VALUES

 

Teamwork

Equity of Service

Commitment

Accountability

Innovation

Professionalism

Respect

Quality

Accessibility

Empathy

Client and Volunteer Satisfaction

Timely Response